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Shipping & Returns

Shipping

 
Free shipping is offered for most orders over $250.  Some exceptions apply due to product size and weight.  These exceptions will be noted in the product description and in shipping options.  Delivery delays can occasionally occur based on weather or other issues with the carrier that are beyond our control.
 
AZ MediQuip ships via FedEx, UPS and USPS based upon our review of costs and type of product/package.
 

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, delivery delays can occasionally occur based on weather or other issues with the carrier that are beyond our control. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 
 

Shipment to P.O. Boxes or APO/FPO Addresses

AZMediQuip.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
 

Customs, Duties and Taxes

azmediquip.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

AZMediQuip is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

While International Shipping is not supported by this website, you may "contact us" directly to discuss your specific requirements.
 

Order Tracking:

Once your order has shipped, we will e-mail you with a UPS or FedEx tracking number. You can use this tracking number to track the package yourself on the web at either www.ups.com,  www.fedex.com. or www.usps.com . If you order is shipped by common carrier, the tracking information will be forwarded via e-mail.
 

Incorrect Shipping Address Provided:

Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
 

Refusal of Delivery:

If an order is refused for delivery because it appeared to be damaged in shipping, there are no additional charges and we will try to get a new product to you as soon as possible. We do ask that you contact us within 24 hours to report the refusal due to shipping damage. Other than visible shipping damages, if an order or package is refused for delivery, the customer will be responsible for actual shipping charges incurred by azmediquip.com plus a Twenty Five Percent  restocking charge. When we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you plus the Twenty five Percent  restocking charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. This policy is necessary due to the high costs that we incur in offering you, the customer, free or discounted shipping and the lowest possible prices.
 

Shipping Fees:

All Shipping charges are non-refundable. For orders that received “Free shipping” or if the item was advertised as “Free shipping”, our actual outbound shipping cost of the item will be withheld from your refund amount.
Shipping costs for sending the item back to AZ MediQuip are the responsibility of the customer.
 

Why Shipping Fees? Even though you’re giving us back an item that we can resell (based upon our inspection at time of receipt), the shipping itself is a service that the carrier (UPS, FedEx, etc) has performed and cannot be refunded. Even if an item had “Free Shipping”,  the shipping did have a real cost which will be deducted from your return.
 

Returns

 
AZ MediQuip is committed to providing industry-leading customer service. We realize that even though we provide only the best in medical supplies and equipment, you may occasionally find it necessary to return or exchange an item. We understand that sometimes - things change.
 
AZ MediQuip will refund your original purchase price for regularly stocked products returned within 7 days of purchase. Items must be unused and in original packing materials. You must present a copy of your sales receipt for a refund to occur.  Lift chairs are not returnable after delivery to your residence.
 
 
Damaged and Defective items: 
Damaged or Defective items will be replaced - please see our Return Merchandise Authorization page for details.
 
Conditions for Return: 
Most items that we sell may be returned within 14 days of delivery for a full refund, minus shipping and restocking fees (where applicable), provided you follow the instructions listed below. 
All returns must meet the following conditions:
  • The item must be unused
  • The item must be in its original packaging.
In addition, the item cannot be one of the “non-eligible returns” listed below.


Items Not Eligible for Return:

 

Due to health and hygienic regulations, we cannot accept the following items for return:

  • Power Recline and Lift Chairs
  • Seat cushions and backs
  • Opened packages or anything that cannot be resold as New.
  • Other items specifically marked as “non-returnable” in the item’s website description
In addition, we also cannot accept:
  • Return requests more than 14 days after delivery
  • Any item that has been modified or used
  • Any item not in its original packaging
  • Special orders
  • Coronavirus related items – i.e. face masks, goggles, antiseptic wipes and sanitizes. ALL SALES ON THESE ARE FINAL!
 

Charges and Fees:

Assuming all conditions are met, we will be provide a REFUND less minus shipping fees, and on some items, restocking fees. 
 

Return Procedures:

  1. Customers must have a Return Merchandise Authorization (RMA) before returning an item. Items returned without an RMA# will not be accepted
  2. For a return to be accepted, the customer must request an RMA number within 5 days of delivery.
  3. Request an RMA number by calling us at 1-844-603-6037. We will provide a form via email for you to fill out and upon approval we will e-mail you the RMA number and return address. 
  4. Items must be received within 14 days of the date your RMA was issued.
  5. We recommend that you make sure the item is packed properly and that the shipment is insured for its retail value. You should also obtain a valid tracking number. We are not responsible for returns that are lost or damaged in transit.
All returns are subject to inspection. Returns must be in new, unused, resalable condition and contain all packaging materials, manuals and blank warranty cards. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund. 

NOTE: Returns to our corporate headquarters will not be accepted. You must ship the item to the address we provide with your RMA.

  
Exchanges

To exchange an item, you must:
  1. Request an RMA# to return the item (see Return Merchandise Authorization page for details).
  2. Place a new order for the replacement merchandise.

   
Refunds

Refunds will be issued within 30 days after we have received, inspected, and approved the return. Your refund will be via the original payment method.   
 

Canceled Orders

Any order that the customer cancels after it has shipped, even if the customer has not yet received the item, is subject to regular return policies. The customer must accept delivery, and then contact us to set up a return as per the instructions above.  

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